Frequently Asked Questions

Everything you need to know about shopping with UNDERNEAT.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange.

How can I ensure I select the right size?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our size chart, as our contemporary cuts may vary by collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Where are UNDERNEAT garments manufactured?

We pride ourselves on ethical production. Our garments are manufactured in certified factories that adhere to fair labor practices and utilize sustainable textile sourcing.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.